The product will be dispatched in 2-3 business days and delivery will vary based on your pin code.

No, we don’t allow payment in parts. Pay online for the order using online payment methods.

You can always write to us at customercare@walkmatefootwear.com. 

Your payment will be debited for the full amount only after you confirm and proceed with the payment process.

You can pay using Net Banking, UPI, Credit Card or Debit Card at the time of purchase, from the payments page.

We are sorry but at the moment you can pay using only one card.

No. You can buy it on the Walkmate site as a guest. However, setting up an account on Walkmate is a simple process and it allows you to make repeat purchases without having to enter details every single time.

You can add items to your order until you click on “Proceed to Checkout” on the ‘Cart’ page, which will take you to the payments page. Once the order is confirmed, you can’t add items to the same order. If you’d like to order additional items, please place a new order.

Yes. You can place an order from overseas, however the delivery location should be in India, in our serviceable list.

If your credit or debit card was refused while placing an order on Walkmate, please re-attempt placing your order using a different card. For details on why your card was refused, please contact your Banking Card Issuer.

Most deliveries require someone to be present to accept and sign for the delivery. This is simply to ensure the goods were delivered and received correctly. It is recommended being present or designating a representative who has information of the order, so that you can confirm the order receipt at the time of delivery.

The unique order ID shared with you, through the order confirmation email is your proof of purchase. We will also send you the invoice when the shipping confirmation mail is sent to you.

All dispatches will be along with a proper tax receipt/invoice.

Please check your email, sometimes our mail could have been redirected to the spam folder. If you have not received a mail from us, kindly write to us at customercare@walkmatefootwear.com 

Once you’ve registered with Walkmate, you can sign in to your account at any time to view and update the personal details you have saved.

Please contact us at customercare@walkmatefootwear.com and share details of your Order and Email ID. We will assist you with any issues that you may face with our website.

Please refer to our exchange and return policy for more details.

You can view “My Cart” on the top right corner of our website. All our products can be added to Cart by clicking on “ Add to Cart “, below the product image and description. If you would like to delete a product previously selected, just click the delete mark on the product row on “My Carts”

Under “ My Cart “ you have the option of selecting Quantity, by clicking on the increment/decrement button in the Quantity Column.

In case you find quality issues after opening your Walkmate delivered package, please write your grievance to customercare@walkmatefootwear.com

You will receive an email for the shipping confirmation when your order has been shipped from our warehouse.

Yes, you can. You can pay using any of the following – UPI, Net Banking, Credit Card or Debit Card at the time of purchase, from the payments page.

Yes, you can cancel an order, any time before your order has been dispatched for delivery. To cancel an existing order, select ‘Track Order’ on the website, enter your order ID and email address. Select ‘Cancel’. You can also do this from the ‘My accounts’ section if you are registered with us. Else please email to our customer care department.

customercare@walkmatefootwear.com

Yes, you can track your order on our website. You will need to enter your order ID and email address on the “Track Order” page, or you can also check the ‘My Accounts’ section if you are registered on the Walkmate website.

Yes, you can provide us a different address for shipping and billing for  prepaid orders.

Please get in touch with us, and share your Order ID with us. If the refund has already been initiated with us, it takes 30 working days for your bank to refund it to your account.

We will not be able to deliver products that were previously cancelled, you have to make a fresh order on our website.

Your order will be cancelled as soon as you choose the ‘Cancel’ option in the ‘Track Order’ page or the ‘My Accounts’ page. To initiate the refund, we will take 7 working days. It will take up to 15 working days for the refund amount to reflect in your bank account, on initiation of refund.

No. Sale prices will be available during checkout up until our last sale day. After a sale has ended, sale prices will be discontinued.

It means that this product is out of stock or temporarily disabled on our website.

Please initiate a request for return from the ‘Track Orders’ page or the ‘My Account’ page. Refer our returns and exchange policy for more details.