SHIPPING & RETURNS POLICY
At Walkmate, we are dedicated to ensuring your satisfaction with any product you order from us.
If the product you have ordered from us is damaged, defective, or different from what you had ordered, please notify us within 48 hours of the delivery.
We will not be able to accept damaged/defective, wrong products shipped if we have been notified later than 48 hours from receipt of the package.
You can notify us via email – [email protected]
DAMAGED / DEFECTIVE
In the unlikely event that any product you have ordered from us is not received in a good condition, is damaged, defective or if the product delivered is different from what you had ordered, you may return the unused product in the same condition that you received.
TERMS & CONDITIONS
Steps to follow when placing a Return Request
- Step 1: Place the item in the original packet.
- Step 2(a): Ensure the item is unused, unwashed and has all original tags intact including the MRP tag.
- Step 2(b): If the MRP tag is not attached to the item then you may find it as a sticker on the box of the footwear.
- In case we are unable to replace the damaged / defective product, refunds would be made subject to below conditions
- In case of a single quantity in one order- we will refund the entire order amount.
- In case of an order with multiple products, if a return for a single product is requested, we will refund only the value of the product (selling price).
- In case of an order with multiple products, if return for the entire order is requested, we will refund the entire order amount.
- Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner
Please contact customer support if you open the packaging and discover that the item you have received is damaged. You can write to us at [email protected]
We will process the refund once we receive the returned product in its original/ intact condition and its QC is qualified for refund by the internal team.
Refunds will be made in original mode of payment
If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Please add your Bank details (Account Holders Name, Bank Name, Account No, Account Type, IFSC Code, Branch name, and cancelled cheque image) so that we can transfer the money in your account. Please ensure that the details that you enter are correct. walkmate will not validate Bank Account numbers and is not responsible for funds transferred to an unintended recipient.
Typically, all refunds are processed in about 14 working days, and if it’s NOT processed in this period please email us at [email protected] with your name, phone number and order number.
Please note that we shall not be responsible for any delays in credit to the cardholder’s credit card/ debit card account as that is managed by the cardholder’s issuing bank. In case of any delay, it shall be up to the customer to take it up with their respective credit card/ debit card bank with the reference of https://walkmate.in/ refund process reference.
REPLACEMENT FOR SIZE PROBLEMS
We are committed to ensuring that you receive the size as requested. In the event that you have a sizing issue with the pair received, you may contact us to return the product, but the product needs to be unused, and in the same condition as you received it, with its original packaging along with original tags, for an exchange. You can notify us within 48 hours of the receipt of the product via email for a replacement. Post the return reaches our warehouse and after our QC check, the exchange will be sent to your address within 14 working days unless specified otherwise.
In case of unavailability of replacement, we would refund the amount of the order as per our refund policy (above mentioned).
We will be able to replace only if the customer is ready to bear the cost of shipping both ways (Forward and Reverse) along with COD collection charges (if any).
If you have any questions, please email us at [email protected]